Interpersonal Skills: Effective Communication and Relationship Building

This one-day training program aims to enhance participants' interpersonal skills by focusing on communication, active listening, empathy, conflict resolution, and collaboration

1. Brief Overview of the Training Day

• Icebreaker Activity

• Fun and interactive activity to set a positive tone for the day

• Encourages networking among participants

2. Understanding Interpersonal Skills

• Definition and Importance

• Core Components: Communication, Emotional Intelligence, Active Listening

• Effective Communication

• Verbal and Non-verbal Communication Skills

• Clear and Concise Messaging

• Importance of Body Language

3. Active Listening and Empathy

• Techniques for Active Listening

• Developing Empathy in Interactions

• Role-play exercises for practice

4. Conflict Resolution and Assertiveness

• Strategies for Handling Conflict

• Assertiveness vs. Aggressiveness

• Group Discussions and Scenarios

5. Building Positive Relationships

• Networking Skills

• Relationship-Building Techniques

• Team Building Activities

6. Emotional Intelligence in Interpersonal Skills

• Understanding Emotional Intelligence

• Recognizing and Managing Emotions

• Emotional Intelligence Self-assessment

• Q&A and Closing Remarks

Prerequisites:  Anyone who is working professional 

Who Should Attend: Engineers to Sr. Manager or HOD 

Certification Exam: 1. each certification candidate is required to pass a written examination through online mode that consists of multiple choice questions

2. Passing marks is 60% and for Hard copy of certificate needs to pay Rs. 100 additional