One-Day Conflict Management Training for Workplace

A one-day training program on Conflict Management at the workplace involves covering key concepts, practical strategies, and effective communication skills. Here's an outline to help structure the training:

Session 1: Understanding Conflict 

• Welcome and Introduction 

• Brief overview of the training agenda.

• Setting expectations for the day.

• Defining Conflict 

• Understanding conflict in the workplace.

• Differentiating between constructive and destructive conflicts.

• Common Causes of Workplace Conflict 

• Identifying underlying factors leading to conflict.

• Group discussion on personal experiences.

Session 2: Conflict Resolution Strategies 

• Conflict Resolution Models 

• Introduction to popular conflict resolution models (e.g., Thomas-Kilmann, Win-Win).

• Discussing when to use each model.

• Effective Communication in Conflict Resolution 

• Developing active listening skills.

• Assertiveness and clarity in communication.

Session 3: Practical Approaches to Conflict Management (Afternoon)

• Negotiation Skills 

• Strategies for successful negotiation.

• Role-play exercises for negotiation practice.

• Mediation Techniques 

• Understanding the role of a mediator.

• Simulated mediation scenarios.

Session 4: Implementing Conflict Management in the Workplace 

• Creating a Conflict-Resilient Culture 

• Strategies for fostering a positive conflict resolution culture.

• Real-world examples of conflict-resilient organizations.

• Role of Leadership in Conflict Management

• Equipping leaders to address conflicts.

• Action planning for leadership roles.

• Closing and Action Planning 

• Summary and Action Steps

• Recap of key conflict management concepts.

Participants create action plans for applying conflict resolution strategies.

Prerequisites:  Anyone who is a working professional 

Who Should Attend: Executive to sr. Managers? 

Certification Exam: 1. each certification candidate is required to pass a written examination through online mode that consists of multiple choice questions

2. Passing marks is 60% and for Hard copy of certificate needs to pay Rs. 100 additional