Optimize Business Success: One-Day Training on Cost of Poor Quality Management

Training program on the Cost of Poor Quality (COPQ) involves covering various aspects related to quality management, identifying costs, and implementing improvement strategies. Here's an outline for the training:

Session 1: Introduction to Cost of Poor Quality (COPQ) 

• Welcome and Overview 

• Introduction to the importance of managing quality.

• Overview of the day's agenda.

• Understanding Quality in Business 

• Defining quality in the context of products and services.

• The impact of quality on customer satisfaction and business success.

• Introduction to Cost of Poor Quality (COPQ) 

• Defining COPQ.

• Differentiating between internal and external failure costs.

Session 2: Components of COPQ 

• Internal Failure Costs 

• Identifying and calculating internal failure costs.

• Examples of internal failure in various industries.

• External Failure Costs 

• Understanding external failure costs.

• Real-world cases illustrating the impact of external failure on reputation and customer trust.

Session 3: Prevention and Appraisal Costs (Afternoon)

• Prevention Costs 

• Exploring prevention costs and their significance.

• Strategies for effective prevention measures.

• Appraisal Costs 

• Understanding the role of appraisal costs.

• Balancing the costs of inspection and quality assurance.

Session 4: Strategies for COPQ Reduction 

• Root Cause Analysis 

• Techniques for identifying root causes of poor quality.

• Case studies on successful root cause analysis.

• Continuous Improvement Techniques 

• Implementing Lean and Six Sigma methodologies.

• Developing a culture of continuous improvement.

• Closing and Action Planning 

• Summary and Action Steps 

• Recap of key concepts.

Prerequisites:  Anyone who is a working professional in quality & production 

Who Should Attend: Engineers  to sr. Managers? 

Certification Exam: 1. each certification candidate is required to pass a written examination through online mode that consists of multiple choice questions

2. Passing marks is 60% and for Hard copy of certificate needs to pay Rs. 100 additional